Do you do quality control inspections?

Yes. We conduct both formal and informal quality control inspections to maintain consistency. We also invite our customers to attend formal inspections with their dedicated Account Manager so that expectations are aligned, and feedback can be addressed in real time.

How do you ensure quality assurance?

We maintain quality assurance through a layered approach that includes dedicated Account Managers, formal and informal inspections, and random spot checks. In addition, we use Visitt, our closed-loop quality assurance software, which allows us to track issues, ensure follow-up, and maintain transparency with our clients.

What kind of management/supervision and support can we expect our cleaners to have?

Every account is assigned a dedicated Account Manager who oversees daily operations, provides routine on-site visits, and ensures all work consistently meets your standards. In addition, our cleaners receive support from regional managers and quality control teams, giving them multiple layers of supervision and guidance to maintain high-quality service.

Do you provide any communication or inspection technology (e.g., work order portals, QR codes, inspection apps)?

Yes. We provide access to Visitt, our digital communication and inspection platform, which allows for real-time reporting, tracking, and communication to ensure accountability and transparency.

Quality you can see, verify, and count on

Quality control

Responsive service for every need

At CCS Facility Services, we’re committed to delivering exceptional results—whether it’s routine cleaning or unique customer requests. Our hardwired processes and Quality Control Cycle ensure every need is addressed efficiently and thoroughly.

Human oversight plus precision technology

Quality starts with clear communication and consistent oversight. Every customer is provided with a single point of contact backed by a responsive leadership team, along with flexible site visits tailored to each facility’s needs, including routine monthly inspections at no additional cost. Through real-time work order tracking, digital inspections, and transparent reporting, customers gain complete visibility into service delivery and the confidence that every detail is consistently executed to the highest standards.

Our quality control cycle in action

Every request is tracked from start to finish. Work orders are instantly routed to the right team members, with progress monitored in real time and reviewed daily by branch leadership. Once complete, every task is verified, documented with notes and photos, and shared with customers, providing complete transparency and confidence that nothing is overlooked.

Routine inspections

Quality is verified, not assumed. In addition to daily onsite supervision, routine quality inspections are conducted to ensure every aspect of the scope of work is consistently delivered to the highest standards. Inspection results drive continuous improvement, while any maintenance concerns are promptly communicated, giving customers confidence that their facilities are always receiving proactive attention.

Validated by the leading third party

Furthermore, CCS Facility Services’ commitment to quality is underscored by industry recognition: our Quality Control program has earned ISSA’s CIMS (Cleaning Industry Management Standard)-GB (Green Building) certification multiple times with honors. We are one of only a few companies in the world to have earned this honor so consistently. The CIMS framework encompasses quality systems, service delivery, human resources, health, safety, environmental stewardship, and management commitment.

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Wisconsin Customer

CCS Facility Services consistently does their job well. They are reliable, responsive to feedback, and willing to adjust when we request changes. I haven’t had any issues with their work.

New Mexico Customer

We appreciate having a consistent cleaning person who well knows our building’s specific needs. Occasionally a substitute is needed, and the quality of service remains consistent.

Kansas Customer

We have been very pleased with CCS Facility Services’ performance and services as we approach 6 months into this new contract. Feedback from campus stakeholders has been very positive.

Colorado Customer

CCS Facility Services is a wonderful vendor. I feel important to my account manager, and the building staff takes excellent care of the facility. We have had no issues with them!

Colorado Customer

Our day shift custodian is outstanding. Any issues that come up, they fix them immediately. Leadership comes to the campus to follow up or visit to see how things are going. We are extremely pleased with CCS Facility Services.

San Jose Customer

CCS Facility Services delivers very good service. Their employees are dedicated and committed to our campus.

Los Angeles Customer

CCS Facility Services is always on top of everything. Our Account Manager is very professional and knows how to meet our needs. Time after time, regardless of the request, he and his team go above and beyond to assist.