A COMPANY BUILT TO SERVE
CCS is a commercial facility services provider. We have a passion to be the best service provider in the commercial real estate and facility management industries.
HOW WE OPPERATE
We achieve our goals with a combination of working hard, taking care of our customers and employees while seeking continuous improvement.
CCS culture revolves around serving our customers and employees at the highest level each and every day.
Operational infrastructure, communication methods, and attention to detail are the key components of executing and delivering consistent and quality service. .
Our approach when addressing unforeseen obstacles are to: immediately respond, take responsibility, make no excuses, resolve the issue, and learn from each situation.
Invest in our people to enhance customer service and prepare our employees for further advancement. Invest back into all operational aspects of our company to better execute all service levels. Through our acquisition team, identify culturally aligned companies to expand our presence on a national level and integrate the best practices from all companies for continuous improvement.
In 1988, Commercial Cleaning Systems (CCS) was founded in Denver, Colorado with the purchase of three janitorial building contracts. Over the next few decades, with the sole mission of being the best, CCS grew to become the largest provider of janitorial services in Colorado. With the merger of an Orange County, California based janitorial company in 2007 and the 2009 acquisition of a Phoenix, AZ company, CCS expanded its footprint throughout the Western United States. As a result from focusing on our original mission of “being the best,” CCS quietly emerged as a regional company with a reputation for quality service delivery with a high level of customer satisfaction.
Today, CCS is one of the largest privately held facilities services companies in the United States providing janitorial, restoration services and facility engineering to our clients. The creation and expansion of long-term customer relationships have been the driving factors behind our continued growth and prosperity. As the company continues to grow, our passion and commitment to be the best service provider will continue to be generated by continuous improvement, use of technology and development of our employees.
Our Goals & objectives
To continuously provide a healthy workplace for over 1 million U.S. workers on a daily basis throughout thousands of facilities and home to over 200 of the Fortune 1000 companies.
Establish opportunities for our employees resulting in better lives for our employees and their families.
Identify new and effective technology to create more efficient processes and communication to better support our employee/client relations to maintain a healthy environment.
Create loyal customers through further developing our employees’ skills to better serve our customers by delivering exceptional customer service, unmatched by other service providers.
Expansion of our services on a national level by acquiring best-in-class service providers within the markets they serve.
“CCS’s past growth is a direct result of leadership’s commitment to customer service, character, and integrity. Our continued growth will be based on these same principles.”
CCS has a working philosophy for developing loyal customer partnerships: Ongoing communication throughout the partnership to ensure a complete understanding of our customers’ goals and objectives. Sensitivity to our customers’ priorities, such as detailed attention to the cleaning process and operating costs. Personalized service to our customers to maintain consistent standards.
Our service is reflected in the quality of management and personnel. To build loyalty, we consider the following objectives vital throughout our customer relationships. Provide consistent management and supervision on a daily basis. Continually develop, train and motivate all personnel. Provide promotional and advancement opportunities to our employees. Re-evaluate and customize work schedules for optimum productivity and quality Provide continuous feedback to our employees and customers