About CCS Facility Services
Guided by a Service Heart
More than 30 years ago, a small team of service-driven individuals believed they could bring a new level of professionalism and quality to commercial janitorial service. Today, CCS is an integrated facility services company with thousands of cleaning and building engineering professionals across the country.
We never forget where we came from
And we are guided every day by our mission and our core values:
CCS FACILITY SERVICES’ Mission:
TO BE THE BEST
facility services provider
TO COMPLETELY EXCEED
our customers’ expectations
TO PROVIDE EXCELLENCE
in customer service at a fair price
TO DEVELOP AND SUSTAIN
controlled growth of our company
TO ALWAYS REMEMBER
our humble beginnings and take care of our employees
CCS FACILITY SERVICES’ Core Values:
WHAT IS THE VALUE
More than ever, that answer is “priceless.” Never before has the world been so knowledgeable about the critical role played by cleaning professionals in the areas where people live, work, learn, and play.
CCS Facility Services delivers expert commercial janitorial and building maintenance services across the Western United States. We never slowed down in our learning and training to provide the best service, and we want to help you and your teams have confidence that you and your facility occupants are in good hands.
Let’s get to work.
A FULL-SERVICE FACILITY SOLUTIONS PROVIDER
Sometimes, there can be a tradeoff between selecting a contractor to provide either janitorial or building engineering services. We don’t believe in “either or” propositions; for us, the answer is that you can have both.
With both lines of service, we’re able to do more for our customers. Facilities equipment and maintenance is likely one of your organization’s highest costs—for many, only talent/salaries rank higher. Helping you mitigate costly interruptions as a result of equipment failures is another way CCS can help you keep costs in check.
And while overall cost is an important consideration, what many discover is that the lowest cost provider is not always the best long-term fit. Sometimes the trade-off for paying less is simply too high: too many risks and unknowns, too many frustrations.
CCS’ integrated services allow for communication and coordination between two critical areas of your facility.
HOW WE OPERATE
It is a big decision to outsource or change vendors for janitorial or building engineering. Guided by our core values, CCS is passionate about providing exemplary service, including deep local infrastructure that allows for superior field supervision; processes that are highly responsive to customers’ needs; a culture of accountability; and best-in-class communication to our customers and within our teams, day and night.
WHAT DOES IT MEAN TO BE A COMPANY BUILT TO SERVE?
OUR STRATEGY: PEOPLE AT THE CENTER
the foundation of our business is our people
Our frontline janitorial and engineering staff and teams of supervisors, managers, and leaders demonstrate our core values every day in the way they care for customers.
Our retention strategy is to recognize, invest, and promote from within. The majority of our frontline supervisors and Account Managers came from the field, so they know what customers value and what staff need to be supported. From Employee of the Month to On The Spot impromptu recognition, CCS honors our incredible staff on a regular basis – and we love when our clients join us in the celebrations!
HARDWIRED QUALITY ASSURANCE
When it’s time to work, your CCS team is on-the-job and ready to go. Our supervisors are in the field during all shifts, providing quality assurance and job-specific feedback.
“CCS has been one of the most professional and consistent janitorial companies I have had experience working with. The team on site is consistent with day-to-day operations, from restroom cleaning to keeping the escalators disinfected. The team goes above and beyond with customer service as well. I have noticed on several occassions that the team memebers will help out a customer even though it is not required. I have noticed areas of cleaning when it was out of scope but did it because they wanted to. The dedicated and personal pride is like none I have ever seen before.”