Responsible Corporate Citizenship
What Does it Mean to Be a Good Corporate Citizen?
At CCS Facility Services, we recognize that our commitment as a corporate citizen is not just an obligation but a privilege that drives our business forward. Our belief in fostering diverse leadership ensures that every voice is valued and heard, creating a culture where innovation thrives. As we move forward, we prioritize transparency and accountability, committing to regular progress updates that keep our stakeholders informed and engaged.
Being a good corporate citizen means caring for the people who care for our customers, through providing a safe working environment to career advancement to great training. It means providing materials and equipment that are both safe and appropriate for the employee — and right for the environment. It means staying abreast of new products and technology to deliver the best clean that also protects the planet. We regularly evaluate the powerful combination of what’s right for our constituents and deliver operational solutions that meet at that intersection.
Unified under our core values, we strive to demonstrate corporate citizenship to our thousands of clients and employees, which is reflected in our corporate citizenship commitment statement: We act responsibly towards our teammates, our clients, our communities, and our planet through trustworthy and transparent actions.
Together, we are not just building a better company; we are nurturing a better world for future generations.
2023 Corporate Citizenship Report
Responsibility to Our Teammates
Our business is built on our people. When employees feel cared for and satisfied in their jobs, they deliver excellent service to our customers.
At CCS Facility Services, we are committed to acting responsibly and taking care of our employees, which is reflected in our industry-leading retention rates. Our annual employee retention is more than three times the national average for the janitorial industry. Taking care of our people is not only the right thing to do but also smart business in the long term.
Frontline staff have challenging and often invisible jobs. Recognizing their efforts is crucial to ensuring they feel heard, seen, and appreciated. Our culture of recognition has positively impacted staff retention. In fact, 93% of our staff recommends CCS Facility Services as a great place to work (2024 Employee Engagement Survey). Our team are our greatest recruiters! Supervisors and above engage in ongoing professional development, including emotional intelligence training and management reading “book clubs” to discuss leadership topics and learn from each other. These initiatives create more engaged leaders and better managers, benefiting both their professional and personal lives. Employee safety is critical. We have a robust communication system for health and safety messages, ensuring staff are informed and up-to-date.
Finally, we prioritize promoting from within. More than 80% of our supervisors, managers, and senior team members were promoted from within. This experience fosters collaborative and thoughtful leadership.
Responsibility to Our Customers
CCS Facility Services is committed to exceeding every customer’s expectations. While this promise always includes top-notch service, reliability, and accountability, we strive to provide value-added services that will help clients improve the experience for their building occupants every day, whether it’s wellness efforts, infection prevention, special cleaning services, or sustainability practices. We have teammates certified in a range of wellness accreditations, which means availability to deliver in-house expertise to help customers achieve WELL and Fitwel certifications. We aid many customers in achieving LEED certification through our expansive sustainability program. As our customer needs evolve, so does our investment in training and education to support those needs.
Responsibility to Our Planet
At CCS Facility Services, being green is non-negotiable. We prioritize sustainability in our policies and procedures, from purchasing environmentally preferable products to implementing idling alerts on company vehicles. We minimize transportation distances for staff and supplies, perform preventative maintenance on equipment and vehicles, and reduce energy use in our headquarters and branches. We train employees in industry-leading, green cleaning practices that comply with LEED requirements whenever possible, even if our clients don’t require it. This approach helps us protect both the planet and our bottom line.
CCS Facility Services has been a leader in the facility services industry in excellence in customer service and how we treat our people, and we take very seriously our responsibilities to the communities in which we do business. This has been the right thing to do for people and for the business, and we are very proud of the work we have done to date.
But we never rest on our laurels. CCS Facility Services is committed to building upon our corporate citizenship vision and delivering positive impact throughout our markets. The following goals represent our corporate citizenship roadmap:
Our Planet
- Reduce per-employee GHG emissions 10% by 2025 compared to 2019 baseline
- Collect improved GHG data to conduct a more accurate inventory of branch and corporate office energy consumption
Our People
- Increase diversity in leadership by providing upward mobility opportunities for field staff
- Maintain an 80% internal promotion rate
Increase employee retention rate by 10% by 2025
Our Commitment
- Maintain an industry-leading cybersecurity and data privacy program
- Report on our progress by publishing an annual corporate citizenship report