Quality Control
Responsive Service for Every Customer Need
At CCS Facility Services, we’re committed to delivering exceptional results—whether it’s routine cleaning or unique customer requests. Our hardwired processes and Quality Control Cycle ensure every need is addressed efficiently and thoroughly.
QC starts with your single point of contact. Each customer is paired with a dedicated Account Manager who is available 24/7 to ensure seamless support and proactive communication. Clients benefit from flexible site visits, with standard monthly inspections and the freedom to request more or fewer visits without incurring extra charges. Business reviews are conducted weekly or at a frequency tailored to each client’s needs, keeping stakeholders informed and engaged in ongoing service delivery.
Our advanced digital work order system streamlines operations, allowing for instant creation and tracking of work orders. Digital checklists help ensure that every aspect of the scope of work is covered, while completion notifications provide immediate updates when tasks are finished. Customers experience comprehensive reporting and visibility into all completed tasks within specified timeframes.
Our Quality Control Cycle in Action
Within our work order system, tasks are immediately routed to the appropriate staff or manager, and resources are identified and deployed. Branch leadership conducts daily meetings to review open and pending tasks. All communications and staff assignments are meticulously tracked in the program.
Once work is completed, supervisors validate completion in person. Before closing each ticket, the details and photos are documented in our work order program, ensuring thorough documentation. Communication Managers then review all completion notes, adding supplementary details or images as necessary, while branch management oversees daily reports of completed work.
To ensure transparency, Account Managers share completion notes and photos with client teams at the start of each workday, fostering clear communication and confidence in the service provided.
Routine Inspections
In addition to daily oversight via Building Leads, Day Service Managers, and Night Area Managers, your facilities will be inspected regularly by your CCS Facility Services Account Managers. Inspections are fundamental to our quality control protocol.
Your CCS Facility Services Account Manager will validate that the tasks within the scope of work are regularly being performed to the level of quality required. Our quality inspections use a pass or fail rating system, which allows CCS Facility Services to identify any discrepancies with the level of cleaning service and operationalize the issue not happening again in the future. If a maintenance issue is found during the inspection process, we will promptly notify the property manager and any other designated staff via your preferred communication method. These outcomes are shared with employees, and reporting tools facilitate trend analysis for continuous improvement.
Experience the CCS Facility Services difference, where quality, transparency, and customer satisfaction are always at the forefront of everything we do.
Validated by the Leading Third-Party
Furthermore, CCS Facility Services’ commitment to quality is underscored by industry recognition: our Quality Control program has earned ISSA’s CIMS (Cleaning Industry Management Standard)-GB (Green Building) certification multiple times with honors. We are one of only a few companies in the world to have earned this honor so consistently. The CIMS framework encompasses quality systems, service delivery, human resources, health, safety, environmental stewardship, and management commitment.
Additional Service Areas: Find Your Nearest Location Now
Vast Experience in Commercial Industries
Cleanroom Manufacturing
Education
Healthcare
Corporate Campus
Learn More About Industries We Serve
CCS Facility Services expertly handles diverse commercial facility needs across industries.
Industrial Manufacturing
Commercial Real Estate
Government
Our Services
Commercial Cleaning
We offer a full range of customized janitorial solutions that can meet all your facility’s cleaning needs. CCS Facility Services continuously invests in the latest cleaning technology, techniques, and training for our janitorial team. Our experience, reliability, and attention to detail benefit every property and the people within.
Facility Engineering
Whether providing preventative maintenance or responding to an acute need, the CCS Engineering team is deeply experienced and delivers on our mission to provide outstanding service to our customers. Our certified experts are equipped to provide industry-leading solutions to support the unique needs of any building. Your facilities engineering partner needs to not only address these problems as they arise but to anticipate and prevent them through planning, expertise, and skill.
Specialty Services
Your facility’s needs extend beyond the everyday. CCS Facility Services delivers a variety of periodic specialty cleaning services support for regular or urgent high-touch needs.
What Our Clients Are Saying
FAQs
Do you do quality control inspections?
Yes. We conduct both formal and informal quality control inspections to maintain consistency. We also invite our customers to attend formal inspections with their dedicated Account Manager so that expectations are aligned, and feedback can be addressed in real time.
What kind of management/supervision and support can we expect our cleaners to have?
Every account is assigned a dedicated Account Manager who oversees daily operations, provides routine on-site visits, and ensures all work consistently meets your standards. In addition, our cleaners receive support from regional managers and quality control teams, giving them multiple layers of supervision and guidance to maintain high-quality service.
How do you ensure quality assurance?
We maintain quality assurance through a layered approach that includes dedicated Account Managers, formal and informal inspections, and random spot checks. In addition, we use Visitt, our closed-loop quality assurance software, which allows us to track issues, ensure follow-up, and maintain transparency with our clients.
Do you provide any communication or inspection technology (e.g., work order portals, QR codes, inspection apps)?
Yes. We provide access to Visitt, our digital communication and inspection platform, which allows for real-time reporting, tracking, and communication to ensure accountability and transparency.