What is your employee retention rate, and how do you maintain it?

Janitorial work is physically demanding but also often an unseen line of work. Our industry often seens annual turnover of 200% to 300%. We have achieved a retention rate far better than industry standards by investing heavily in culture, training, and supportive management. By creating an environment where employees feel valued and cared for, we are able to retain quality staff and provide consistent service to our clients.

What is your staffing plan in today's challenging economy?

Our staffing strategy is rooted in building a great workplace culture, offering fair wages, and creating opportunities for employee growth and advancement. By focusing on promotability and employee satisfaction, we maintain a strong workforce even in challenging labor markets.

How have you addressed labor challenges, including employee turnover?

We invest in competitive pay, strong benefits, recognition programs, and supportive supervision to retain top talent. At the same time, we maintain a robust recruiting pipeline, ensuring we are always prepared to fill positions quickly with well-qualified candidates. This proactive approach has helped us achieve turnover rates better than industry averages.

How do you handle employee no-shows or call-offs?

Our biometric facial recognition technology used at shift clock in and clock out helps us identify no-shows in nealy real time. Supervisors are alerted when someone has not clocked in, and we maintain a pool of well-trained floaters and on-call staff who can step in immediately to cover absences. This ensures there is no disruption to service delivery and your facility remains fully staffed at all times.

What benefits do you offer for the employees?

Our employee benefits vary by position and location but may include health insurance, dental and vision coverage, paid time off, 401(k) retirement plans, and employee assistance programs. We also offer DailyPay, which provides access to earned wages so employees don’t need to wait until a paycheck if they have an immediate financial need. These benefits help us attract and retain high-quality employees, which directly contributes to consistent service for our clients.

How would you staff our program specifically?

Staffing plans are always tailored to the specific needs of each customer. We always look for opportunities to hire staff to be part of our company in order to stay with the property. When we cannot hire previous staff alone, we rely on our robust recruiting team to identify and hire qualified employees, with a focus on hiring for character and training for skills. Just as importantly, we prioritize employee satisfaction, because keeping our people happy is a critical part of ensuring reliable staffing and long-term success.

Can you hire on our existing crew?

Yes! We prioritize maintaining valued existing staff when we take over customer sites. If you have team members you would like us to consider, we are happy to interview them and, if they meet our standards, integrate them into your cleaning team. This allows us to maintain continuity while keeping familiar faces on your campus.

Reliable teammates, backed by real bench strength

Staffing customer sites

The right people, in the right places, every time

Great facility care starts with great people, and we take that seriously. Every member of our team is thoroughly vetted, from employment history to background screening, so you can trust the people in your spaces as much as we do. But vetting is just the start: we match teams to each facility based on real experience, specific site needs, and proximity, because the right fit matters as much as the right resume. It’s how we deliver consistent, dependable results, and why our customers stay with us for an average of 16+ years.

Thoughtful recruitment

At CCS Facility Services, we understand that hiring and retaining top talent is the foundation of exceptional service. Our meticulous recruitment process ensures every candidate is thoroughly vetted, with comprehensive employment history checks, criminal background screenings, and any additional verifications required by contract. We tailor our staffing strategy to each client’s portfolio, factoring in individual experience, unique facility needs, and job site proximity—ensuring the right fit for both our customers and our employees.

Floater staff and bench strength

To guarantee consistent service, we maintain a deep bench of skilled staff and leverage technology for seamless coverage. Our dedicated “floater pool” consists of employees trained to your protocols, available for deployment as needed during both day and evening hours—whether due to employee absences, staffing shortages, or increased service demands.

When an employee must miss a shift, they promptly notify their supervisor or our Human Resources line. If an absence is unplanned, our geofenced timekeeping system alerts management within minutes of a missed clock-in, allowing us to quickly dispatch a floater and ensure uninterrupted service.

Comprehensive onboarding and training

After recruitment, our onboarding process sets employees up for success with site-specific training and ongoing oversight from both building and regional management. Supervisors and managers also benefit from continuous professional development alongside their peers and branch leaders, ensuring our team remains at the forefront of industry standards.

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Why choose CCS Facility Services?

The real difference in the janitorial industry lies in how people are managed and supported. From training and safety to continuous supervision, our unique approach prioritizes both employee well-being and customer satisfaction. With CCS Facility Services, you benefit from a responsive, proactive team committed to delivering reliable results—every shift, every day.

Team-based management and support structure

Our management philosophy is rooted in teamwork, setting us apart in the industry. Daytime managers are actively present in properties, monitoring performance and maintaining close contact with customers. Nighttime managers work alongside their teams around the clock to ensure quality and responsiveness. We reinvest heavily in night operations, equipping our teams to handle specialized tasks, emergency responses, carpet care, and special cleaning requests. Every job is carefully documented to maintain strict compliance with service agreements.

Communication lies at the heart of our service. Our teams are never left unsupported; on-site supervisors ensure daily and nightly tasks are understood and completed, maintaining regular contact with branch resources. Our cloud-based work order system is the communication hub that keeps managers informed of special requests and building issues. The work order system guides our efforts and task efforets are checked daily, validated upon completion, and followed up by your Account Manager for guaranteed satisfaction.

Vast experience in
commercial industries

Colorado Customer

CCS Facility Services continues to be one of our strongest performing vendors for three key reasons: Consistency, responsiveness, and accountability. Overall, they deliver dependable service, great communication, and strong attention to detail.

Colorado Customer

Our day porter is an irreplaceable member of our team. Our tenants continue to call out her profound work, positive disposition, and quick response time. She is fantastic!

Colorado Customer

CCS Facility Services delivers what they promise. Their attention to detail is outstanding in both cleaning and in relationships. They have become more than my vendor, they are part of our work family.

Colorado Customer

CCS Facility Services maintains the lowest EM excursion rate across all of our U.S. sites.

Colorado Customer

For the last 20+ years, CCS Facility Services has done a professional and great job at all of our properties!

Staffing customer sites

The right people, in the right places, every time

Thoughtful recruitment

Floater staff and bench strength

Comprehensive onboarding and training

Why choose CCS Facility Services?

Team-based management and support structure

Vast experience in commercial industries

Vast experience in
commercial industries