*Originally featured in the Houston Business Journal on December 20, 2024

Selecting the right janitorial partner can be a time-intensive undertaking, and in today’s sprawling, ever-changing landscape, this process requires a thoughtful approach to ensure the job gets done right every time.

From energy and health care to education and technology, a reliable janitorial partner must offer more than just cleaning services. They should be familiar with the needs of your diverse business landscape, providing a range of tailored solutions to ensure a clean, safe, and welcoming environment for employees, clients, students, patients, or visitors. Beyond that, the ideal partner should demonstrate accountability, adaptability, and reliability to deliver the best services. The right janitorial partner will understand the pace and pressures of your business, seamlessly supporting your facility’s operations to keep you focused on your core goals.

Here are some key questions to consider when looking for a commercial cleaning partner.

What is your experience in my industry?

A janitorial company’s experience within your sector can significantly impact service quality. Providers who are familiar with the unique challenges and compliance requirements of industries like health care, education, or energy can implement best practices from the outset, avoiding common pitfalls. Asking about their industry-specific expertise ensures they can meet your compliance needs while delivering a consistent, high-quality service.

What is the plan if an employee can’t make their shift?

Unexpected absences happen. To avoid disruptions in service, ask about the company’s contingency strategies. Do they have on-call staff or cross-trained team members who can seamlessly step in? A reliable provider should offer a plan for maintaining smooth operations no matter the circumstance.

What is included in your training program?

A comprehensive training program that covers cleaning techniques, safety protocols, equipment handling, and customer service is essential. Providers with thorough training processes can ensure a skilled, safe, and reliable workforce that maintains consistent quality standards.

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How do you ensure the job gets done?

Reputable companies have well-established quality control measures, such as regular supervisor inspections and performance tracking systems, ensuring all tasks are completed to a high standard. This approach allows for continuous improvement and quick resolution of any issues.

Do you use green-friendly cleaning products?

Green, eco-friendly products are important not only for the environment but also for indoor air quality and health. Ask about the products used and if they comply with any specific industry standards.

How are emergencies or after-hours needs handled?

Emergencies happen. Make sure the provider has 24/7 customer service and clear protocols to address emergencies, such as after-hours cleanups or unexpected incidents, with quick response times.

Can you provide references in my industry?

Testimonials and references from industry-specific clients are invaluable for gauging a company’s reliability, knowledge, and quality of service. Look for evidence that the provider has successfully managed similar needs within your industry. This can provide confidence in their ability to meet your specific requirements.

How do you communicate with customers?

Ask about the methods they use for communication and response times. How user-friendly do their communication processes appear to be? A company with a clear communication practice ensures that your needs are addressed swiftly.

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How do you ensure employees are on-site for their shift?

Employee attendance is a critical factor in service reliability. Ask about the company’s systems for monitoring attendance, such as digital clock-in technology and supervisor oversight, to ensure their staff is on-site and completing the scope of work as planned.

How would you describe your company culture?

Finally, a strong company culture often translates into higher employee satisfaction and staffing consistency. Providers with positive workplace environments and programs for employees are likely to have dedicated, experienced staff who take pride in their work, which leads to higher client satisfaction.

A great janitorial partner does more than clean — they actively support your business’s success by creating a safe, welcoming environment that reflects your brand promise to staff, visitors, patients, students, tenants, and more. By asking these key questions, you’ll be prepared to select a janitorial provider that aligns with your expectations for quality and reliability.

Looking for a reliable janitorial partner that wows you through great communication, consistent staffing, and incredible quality? Reach out to CCS Facility Services to create a tailored solution that delivers a clean environment and great impression for your business.