By mastering the fundamentals and leading from the front, Alex Garcia turned complexity into opportunity.
When Alex Garcia joined CCS Facility Services three years ago, he wasn’t sure what to expect. With a background in insurance call centers and customer service, he spent years helping people over the phone. What he did know was that he wanted to make a more tangible impact by working face to face with customers and redefining what great service looks like in a fast-paced, people-first business.
Alex initially joined CCS Facility Services in a hybrid role combining account management with day service management, where he quickly discovered that facilities management was more complex and multifaceted than it seemed on paper. However, Alex thrived: he came to appreciate the many layers within the industry as well as the exceptionally high standards upheld by CCS Facility Services. Based in Colorado Springs, Colorado, but with central management out of Denver, Alex was given the opportunity to wear multiple operational hats, directly lead teams, and work closely with sales, all while rapidly developing a strong understanding of operational execution.
What surprised Alex most was how familiar the core challenge felt. “No matter the industry, leading people is leading people, and motivating people is motivating people,” he said. Though the facility services industry was new to him, the fundamentals of trust, accountability, and excellent service remained the same.
About a year into his role, Alex hit his stride. The tools, processes, and strategies that once seemed complex made sense, and he began to approach challenges with confidence and clarity. He leaned on the skills he had sharpened at the insurance call center, where he had guided teams and navigated customer needs every day. By continuing to rely on fundamentals–building strong team dynamics, anticipating client expectations, and executing solutions seamlessly—he skillfully managed his growing janitorial workforce,
That foundation became especially important as Alex’s responsibilities expanded. What began as a customer-facing role evolved into branch management, partnering with sales to bring on major educational, commercial real estate, and semiconductor manufacturing customers. He has built an excellent reputation for his branch within his market.
In Alex’s view, facility services are about supporting the full ecosystem of a property. “We’re one piece of the property manager’s puzzle, and we never want to be the squeaky wheel.”
But still, Alex sought more. When the opportunity arose to start up an account with Benedictine College in Atchison, Kansas, Alex jumped. The challenge of starting up a new state enthralled him. He promptly assembled a great team, and the relationship got off to a great start.
“Alex has a very unique skill set,” shares Jesus Guerrero, CCS Facility Services Regional Vice President. “He connects authentically not only with his customers but also with his employees. He learned the details of our business very quickly. And he keeps asking for more opportunities to grow and stretch his limits. That is an incredible profile for a market leader.”
“I knew we had something special when I hired Alex, and he has exceeded my expectations every day,” shares Jesus Guerrero.
Today, Alex has multi-market leadership across accounts not only in Colorado Springs, but also in Arkansas, Kansas, and Iowa. In January 2026, in recognition of his effort and expansion of scope, Alex was promoted to General Manager.
The results speak for themselves. Under Alex’s leadership, the Colorado Springs branch is among the fastest growing in the company, and customer retention sits at an impressive 98 percent. Part of that retention is due to the consistency of staff: while employee turnover tends to be high in the cleaning industry, Alex’s employee turnover is low. He believes that giving people the opportunity to develop new skills and form lasting relationships is essential to building strong teams. He does this by showing people that he cares about them and wants them to succeed.
Alex’s goal is to differentiate CCS Facility Services from its competitors. “We want to show that we’re not just a cleaning company, we’re a solutions company.” That philosophy shows up in the details: clean facilities, professional teams, well-maintained vehicles, and a relentless focus on customer care.
